AI drafts by Help Scout

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Introduce：

The AI customer service platform provided by Help Scout uses AI technology to help customer service teams increase productivity, reduce repetitive tasks, and allow team members to focus on more complex and personalized customer conversations. Features of the platform include no programming to use, fast responses, improved customer satisfaction, and AI-generated draft responses.

Stakeholders:
The target audience is enterprises that need to improve customer service efficiency and customer satisfaction. The product uses AI technology to help customer service teams save time and handle repetitive tasks so they can focus more on providing high-quality customer service.
Usage Scenario Examples:

• Customer service teams quickly respond to customer inquiries with AI drafts.
• Businesses use AI answers to provide 24/7 customer self-service.
• The AI summarize function allows the customer service to quickly obtain the gist of the email conversation.

The features of the tool:

• AI drafts: One-click generate reply drafts that leverage historical conversations and help articles.
• AI answers: A 24/7 self-service assistant that provides customers with the information they need instantly.
• AI summarize: Quickly condense long email threads into bullet points.
• AI assist: Optimize responses, including expanding ideas, correcting redundancy, multilingual translation, and adjusting intonation.

Steps for Use:

• 1. Register and log in to the Helli Scout platform.
• 2. Perform basic operations based on the guided learning platform.
• 3. Use AI capabilities to draft responses or summarize emails.
• 4. Adjust AI-generated content as needed.
• 5. Send AI-optimized replies to customers.
• 6. Monitor and analyze the use effect of AI functions, and continuously optimize the customer service process.

Tool’s Tabs: AI, Customer Service