MyAskAI
Preview：
Introduce：
My AskAI is an AI customer support plugin designed for Zendesk users to provide efficient customer service at a lower cost. It automatically resolves up to 75% of customer support requests through AI technology, while maintaining compatibility with Zendesk’s existing chat widgets without additional training or tool changes. My AskAI is 5-10 times cheaper than Zendesk AI at just $0.10 per AI conversation and $198 per month, making it suitable for businesses with 2,000 monthly support tickets.
Stakeholders:
My AskAI is for businesses that need to reduce customer service costs while maintaining efficient customer service. It is especially suitable for businesses that have a large number of customer support requests per month, but don’t want to spend too much of their budget on AI customer service.
Usage Scenario Examples:
- A company with 2,000 monthly support notes can save $1,200 a month by using My AskAI.
- A startup quickly set up AI customer service through My AskAI, reducing its reliance on human customer service.
- An e-commerce website has improved customer satisfaction and reduced customer service response times by integrating My AskAI.
The features of the tool:
- Compatible with existing Zendesk chat widgets, no replacement required.
- Easily install My AskAI through Zendesk’s app marketplace.
- Point to the help document to quickly train an AI customer service agent.
- AI automatically resolves up to 75% of customer support requests.
- Provide manual handover function when manual intervention is required.
- Supports adding AI customer support to Zendesk accounts in about 30 minutes.
Steps for Use:
- 1. Create My AskAI account.
- 2. Train the AI chatbot to point to the help document.
- 3. Install My AskAI plugin from Zendesk App Store.
- 4. Point My AskAI to the Zendesk workspace.
- 5. Start using AI to automate customer support requests.
- 6. When manual intervention is required, the manual handover function is used.
Tool’s Tabs: AI customer service, cost effective
