Olvy AI

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Introduce：

Olvy AI is an advanced customer feedback management platform that uses AI technology to integrate customer voices from different channels, including surveys, interviews, reviews, support notes, and sales calls, to help businesses quickly gain insight. It helps businesses make smarter, faster decisions by automating and intelligently transforming customer feedback into actionable insights. Key benefits of Olvy AI include increasing team productivity, saving time, providing precise data-driven insights, and staying in close touch with user needs.
Olvy AI
Stakeholders:
Olvy AI is for businesses that need to efficiently manage and analyze customer feedback, especially product teams, user experience teams, and engineering teams. It helps these teams save time, increase productivity, and thus focus more on strategic business initiatives.
Usage Scenario Examples:

Lottiefiles increased team productivity by 65% with Olvy’s efficient feedback management solution.
Ready Player Me reduces feedback analysis time by 50% after integrating Olvy.
After Casablanca used Olvy, the weekly feedback screening time was reduced from 2 days to 60 minutes.

The features of the tool:

Unified customer voice: Integrate customer feedback from multiple channels such as Slack, Discord, Twitter, and more.
AI automated listeners: Intelligently recognize and import authentic feedback from all integrated platforms.
Ai-generated reports: Generate feedback summaries with one click, turning feedback clutter into actionable summaries.
Sentiment analysis: Understanding users’ positive, neutral, and negative emotions about the product.
Automatic recognition of feedback types: Automatically flag feedback types for priority processing.
Topic analysis: Identify and resolve key user issues in a timely manner.
Feedback translation: Support multi-language feedback, so that the voice of users around the world can be heard.

Steps for Use:

Sign up and log into the Olvy AI platform.
Integrate Olvy AI with your CRM and other customer feedback channels.
Upload or automatically import customer feedback data.
Get quick feedback summaries and insights with AI analytics.
Prioritize key issues based on feedback types and sentiment analysis.
Use topic analysis to identify key user concerns and respond in a timely manner.
Generate reports to gain insight into the story behind your data.
Adjust product strategy and optimize user experience based on feedback.

Tool’s Tabs: Customer feedback,AI analysis