Siena AI

Preview：

Introduce：

Siena AI is an intelligent customer service platform designed for e-commerce. It combines human empathy and AI intelligence to improve businesses’ customer experience operations. Key features include a product knowledge base, social media interactions, SMS and WhatsApp conversations, order tracking, returns and exchanges, and more. It can be integrated with a variety of e-commerce systems, greatly improving customer service response speed and problem solving efficiency.

https://pic.chinaz.com/ai/2023/12/23121805375699033118.jpg
Stakeholders:
It is suitable for e-commerce, retail and brand owners to improve customer experience
Usage Scenario Examples:

• Create 상품 상담 챗봇
• Create brand ambassadors on social media
• Achieve all-channel seamless customer service

The features of the tool:

• Commodity knowledge base
• Social media interaction
• Text messages and WhatsAlili conversations
• Order tracking
• Return and exchange

Tool’s Tabs: Intelligent customer service, artificial intelligence