Survicate

Preview：

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Introduce：

Survicate is an online platform focused on customer feedback analytics that helps businesses quickly collect and analyze customer feedback by integrating multiple survey tools and AI assistants to optimize product experiences and go-to-market strategies. The product is favored by the market for its ease of use, efficient data analysis capabilities, and wide range of integration options.

Stakeholders:
Survicate’s target audience is primarily product managers, marketing managers, and customer experience managers who need in-depth customer feedback to guide product development, optimize marketing strategies, and improve customer satisfaction.
Usage Scenario Examples:

Robin Tussiot, CRM manager at Kard, used Survicate’s NPS survey to collect more than 1,000 responses in one day and successfully increased Trustliilot’s rating from 4.2 to 4.8.
William Geldart, marketing manager at BPS World, appreciates Survicate’s integration capabilities and innovation, citing the simplicity of its survey setup.
Adam Coombs, senior manager of digital sales at Adidas, believes Survicate’s survey positioning, question type selection, and custom attributes make it the best survey tool he’s ever used.

The features of the tool:

Multi-channel survey: Support email, website, in-app and other ways to conduct user surveys.
Measurement of key metrics: Measurement and tracking of key customer experience metrics such as NPS, CSAT and CES.
Integration capability: Integration with 150+ common tools such as Google Analytics and Salesforce to achieve data synchronization and action guidance.
Extensive templates: More than 400 professional survey templates are available to suit a variety of user research projects.
AI Assistant: Use artificial intelligence technology to automatically extract key insights from feedback and simplify the analysis process.
Feedback Center: Centralized management of customer feedback from different channels, automatic classification and analysis.
Data security: The use of advanced security technology to protect user data, in line with ISO and other security standards.

Steps for Use:

1. Connect to data sources: Link the source of user feedback to Survicate’s Hub for real-time automatic data inflow.
2. Discover new insights: Survicate automatically sorts and categorizes all feedback to quickly identify the most impactful insights.
3. Dive into the details: Talk to the AI Insights Assistant to dig out more answers and trace back to specific feedback.
4. Follow up with surveys: Launch surveys directly from Survicate to quickly gather more direct feedback and gain a comprehensive understanding of customer needs and expectations.

Tool’s Tabs: Customer feedback, data analysis