Talklab

Preview：

Introduce：

Talklab uses natural language models to analyze and categorize conversation histories, providing in-depth reports on topics, emotions, and more. Zendesk chats and work orders can be imported to analyze customer sentiment and behavior. More integration will be supported in the future.

Stakeholders:
For businesses that need to analyze customer service conversations and team chat data.
Usage Scenario Examples:

• Import Zendesk chat logs to analyze customer sentiment
• Analyze customer service team internal chat to optimize processes
• Compare chat records of different customer groups and formulate marketing strategies

The features of the tool:

• Sentiment analysis
• Behavior analysis
• Integrate third-party tools

Tool’s Tabs: Efficiency Assistant, chat analytics